Frequently Asked Questions

Please browse the following FAQs to see answers to our most commonly asked questions about insurance, memberships, and payment.

Are there any upfront fees?

You can speak with one of our knowledgeable admin at no cost, which can help you determine if LX is right for you. Typically the next step is a $59 telemedicine, to come up with the appropriate treatment plan, whether it was resolved or a provider is needed to be dispatched. Our patient care and your safety is most important to us. Note: there may be times where initially we feel we can handle your condition, but after in-home examination is completed, it is determined that a higher level of care is necessary. There will be a fee associated with this visit.

What if I need an x-ray?

Not a problem. We are partnered with Rayus Radiology. We can schedule you for a same day X-ray, as well as non-emergent ultrasound, CT and MRI at a site near you. Their trained radiologists will read the scans, and we will inform you of the results within hours. CDI will work with you directly on having their services billed to your insurance (generally as an “in-network” visit) and at NO extra cost from us here at LX Medical.

Who will come to my home to provide care?

We only hire board certified medical providers who are highly trained. It is important to us that our medical professionals not only give exceptional care, but also provide an exceptional experience. This is our LX Medical guarantee to our clients.

Do you accept insurance?

We are considered an “out-of-network” urgent care visit. We do not accept insurance and do not bill directly to insurance. There is an upfront “travel fee” of $100 for all in home visits *unless you are a member in which case this fee is waived. At the visit, you will be billed for the assessment and services provided. We accept all major credit cards, as well as FSA and HSA payments. If requested we will provide you with a certified superbill to your insurance for reimbursement as per your individual insurance plan “out-of-network” policy.

How can I schedule an appointment?

If you are a member, yes, you can schedule yourself for any available time or day including medical, cosmetic, and IV Therapy visits, from our LX Medical patient portal. There is more availability for those enrolled as a member. Check out our membership page here.
If you are not a member, you can contact us during our open hours. We generally operate Monday – Friday 8 am to 5 pm (after hours and weekends available to members only). Visit our secure portal to start booking your appointment online HERE.
Most visits start with a Telemedicine to determine if our service is appropriate for you.

How quickly can I see a provider?

It is our mission to give you the fastest, but also highest quality of care. Given we are a new, small company, our initial focus is quality of the care we give over quantity. We will try our best to accurately determine when we can be at your home, and will always strive to be there within one hour of your desired time. We will be in constant communication with you about estimated times. Learn more by calling or texting us at 651-56-LXMED.

How does payment work?

We accept all major credit cards, HSA and FSA cards.

Telemedicine visits can also be submitted to your insurance under the “Out-of-Network” urgent care or TeleHealth portion of your insurance policy.

What is the refund policy?

LX Medical doesn’t collect invoices until time of service. We do not issue refunds for completed services. If you feel you were inappropriately billed or if specific services were not completed as expected, email us at Refunds will be at the discretion of our administrative team.

What does LX Medical offer that typical urgent care does not?

When you or your loved one is ill or injured the last thing you want to do is get in a car, drive to an urgent care, wait in a waiting room for an unknown amount of time with many other contagious, sick patients and receive care from an unknown provider.

We come directly to you, not only saving you time, but also the inconvenience that urgent care clinics offer. Also, you know you will be getting premium service from a reliable provider.

You have our undivided attention for the duration of the visit. You get guaranteed follow-up. We offer rapid result labs. After you use us for the first time, you’re unlikely to want to utilize any other form of urgent medical care in the future. Did we mention that we also offer custom IV hydration/nutrition for immune system boosting, performance, and wellness? Not to mention our aesthetics/cosmetics that we can also deliver straight to your home.